Privacy Policy

1

Introduction

Iconve Digital Marketing ("Iconve", "we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website iconve.com or when you use our web design, digital marketing, and software development services. By using our website or services, you agree to the terms outlined in this policy. If you disagree with any part of these terms, please discontinue use of our services and contact us with any questions.

2

Information We Collect

Information You Provide Directly

When you contact us via our contact form, request a quote, or subscribe to our services, we collect: full name, email address, phone number, company name and country, project details or service requirements.

Automatically Collected Usage Information

When you visit our website, our systems automatically collect: IP address, browser type and operating system, pages visited and time spent, traffic source (search engine, social media, etc.).

Cookies

We use cookies to improve user experience, analyse usage patterns, and deliver personalised content. You can control cookie settings through your browser preferences at any time.

3

How We Use Your Information

Service Delivery

Using your data to execute website design, development, and digital marketing projects, and to communicate with you about your project.

Communication & Support

Responding to enquiries, providing project updates, sending performance reports, and offering technical support.

Continuous Improvement

Analysing usage data to improve our website, services, and overall user experience.

Legal Compliance

Complying with applicable legal and regulatory requirements in Egypt and Saudi Arabia.

Marketing (With Your Consent)

Sending newsletters, offers, or service updates — only if you have explicitly consented, with the right to unsubscribe at any time.

4

Sharing Information with Third Parties

We do not sell or trade your personal data under any circumstances. We may share your information only in the following cases:

Trusted Service Providers

We work with carefully selected service providers to support our operations, including: Google Analytics (traffic analysis), Google Ads (campaign management), Vercel (website hosting), Directus CMS (content management). These partners are contractually bound not to use your data for any other purpose.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

Business Transfer

In the event of a merger or acquisition, your data may transfer to the new entity under the same protection standards.

5

Data Security

We apply industry-standard security measures to protect your data, including: • Data encryption in transit using SSL/TLS protocol • Encryption of stored data • Restricting data access to authorised personnel only • Regular security audits of systems and infrastructure • Regular backups to ensure data continuity Despite our continuous efforts, no internet transmission can be guaranteed completely secure. We commit to notifying you promptly in the event of any breach affecting your data.

6

Your Rights

You have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct any inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data ("right to be forgotten"), subject to certain legal exceptions.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a structured, machine-readable format to transfer to a third party.

7

Data Retention

We retain your personal data only as long as necessary for the purposes specified in this policy: • Active client data: throughout the contractual relationship and one additional year • Communication and enquiry records: 3 years • Anonymised analytics data: indefinitely for service improvement purposes • Financial records and invoices: 7 years as required by law

8

Cookie Policy

We use different types of cookies: • Essential Cookies: necessary for basic site functionality and cannot be disabled • Performance Cookies: help us understand how visitors use the site (Google Analytics) • Marketing Cookies: used to deliver personalised ads via Google Ads • Preference Cookies: remember your choices such as preferred language You can manage your preferences through browser settings. Disabling certain cookies may affect your experience on the site.

9

Children's Privacy

Our services are directed at businesses and adults aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that a child's data has been collected, we will delete it immediately.

10

Changes to This Privacy Policy

We reserve the right to modify this policy at any time. We will notify you of significant changes via email or by posting a clear notice on our website. The date of the last update is shown at the top of this page. Continued use of our services after changes constitutes your acceptance.

11

Contact Us

To exercise any of the rights listed above, or for any enquiry regarding this Privacy Policy, please contact the Iconve team:

privacy@iconve.com

Cairo, Egypt

Contact Us Now